By placing your order, you have confirmed that you have read, understood, and accepted the following policies.

All our products are made to order, so we generally do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.

Please note that our products are manufactured according to customer requirements and market demand; therefore, they are not always available. Also, the advertised images may differ slightly from the actual items in terms of color due to lighting during photography or monitor display. Therefore, please allow for a slight difference between the advertised images and the actual item you received. 

Returns
We only accept returns of products shipped by us if the item is faulty due to an error on our part (e.g., wrong item shipped or damaged item).

Items must be returned with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team at support@neakz.com for more information. Please note that you must bear the cost of return shipping yourself.

Refunds (if applicable)
Our policy: 7 days from the arrival date. If 7 days have passed since you received the item, we cannot offer you a refund or exchange.

We will inspect your return upon arrival, and if approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days (on average 3-5 business days).

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@neakz.com.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Then contact your credit card company. It may take some time before your refund is officially posted. Then contact your bank. It often takes some time before the refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@neakz.com.

Exchanges (if applicable)
We only exchange items if they are defective or damaged or if there are errors in our production and shipping. If you would like to exchange an item, please send us an email at support@neakz.com. Our customer service team will review your claim. If your claim is approved, you will receive a return address from us.

WHAT EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all evidence to clarify shipping/product errors is very important for our return/replacement process. Please note that all required images must be submitted. Otherwise, we cannot provide returns/replacements.

Incorrect product delivered
Please send some images as evidence, including the following:

• Image of the wrong sneakers you received
• Image of the shipping label.

Size issue

Please send the image as proof:

• Image of the shipping label.
• Photo showing the measurement of the product size with a ruler.
• Photo of the product you received

Broken/damaged items:
Please send some images as evidence, including the following:

• Image of the damaged item
• Image of the shipping label.

CANCELLATIONS
If you change your mind about your purchase, please send us an email at support@neakz.com with your order number and the change you wish to make. We will confirm once the change or cancellation has been made.

Your order can only be cancelled or changed within 6 hours of placing the order. After this time, the order is locked for processing and cannot be cancelled.