By placing your order you confirm that you have read, understood and accepted the following policies.

All of our products are made to order, so we generally do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.

Please note that our products are made according to customers' requirements and market demand, so they are not always available. Also, the advertised images may be slightly different from the actual items in terms of color due to the lighting during photo shooting or monitor display. Therefore, please allow a slight difference between the advertised images and the actual item you received.

return
We will only accept returns on products shipped by us if the item is faulty due to an error on our part (e.g. incorrectly shipped item or damaged item).

Items must be returned along with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team at support@neakz.com for more information. Please note that you will be responsible for your own return shipping costs.

refund (if applicable)
Our policy: 7 days from the arrival date. If 7 days have passed since you received the item, we cannot offer you a refund or exchange.

We will inspect your return upon arrival, and if it is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (on average 3-5 business days).

If you haven't received a refund yet, check your bank account first.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. It often takes some processing time (5 working days) before the refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@neakz.com.


Delayed or missing refunds (if applicable)
If you haven't received your refund yet, please first double check your bank account. Then contact your credit card company. It may take some time for your refund to officially post. Then contact your bank. It often takes some time for the refund to post. If you've done all of this and still haven't received your refund, please contact us at support@neakz.com.

exchange (if applicable)
We only exchange items if they are defective, damaged or due to our errors in manufacturing and shipping. If you would like to exchange an item, please email us at support@neakz.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

WHAT EVIDENCE SHOULD I SUBMIT FOR COMPENSATION?
Submitting all evidence to resolve shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent or we will not be able to provide return/replacement items.

Wrong product delivered
Please send some pictures as proof which include:

  • Picture of the fake sneakers you received
  • Image of the shipping label.

size problem

Please send the picture as proof:

  • Image of the shipping label.
  • Photo Measure the size of the product with a ruler.
  • Photo of the product you received

Broken/damaged items:
Please send some pictures as proof which include:

  • picture of the damaged item
  • Image of the shipping label.

CANCELLATIONS
If you change your mind about your purchase, please email us at support@neakz.com and include your order number and the change you wish to make. We will confirm once the change or cancellation has been made.

Your order can only be cancelled or changed within 6 hours of placing the order. After this time, the order is blocked for processing and cannot be cancelled.